CÎME
  • FAQ PRODUCTS
  • FAQ PRODUCTS

    FAQ PRODUCTS

    Why bio skincare?

    Organic skin care works in harmony with the skin and supports its natural ability to balance and repair itself. Only natural ingredients in their purest form – such as plant extracts, vegetable oils, floral waters and essential oils – are full of vitamins, antioxidants and essential fatty acids and can truly nourish your skin.

    Conventional cosmetics often contain petroleum and minerals oils that leave a film on the top layer of the skin. As a consequence thereof, the skin can no longer breathe and eliminate toxins (the skin is responsible for a quarter of the daily detoxification of the body), which leads to clogged pores and a dull skin.

    Moreover, a very large part of the products you put on your skin, enter the bloodstream directly. On average, a woman uses 12 to 20 personal care products a day as part of her beauty routine. In order to minimize the absorption of potentially hazardous chemical substances, it is therefore advisable to choose for natural personal care products.

    The word ‘natural’ or ‘organic’ is not legally protected, so any producer can use this without the product being truly natural and organic. Always look for the certificate of an independent certification body, such as Ecocert, Natrue or BDIH.

    Are the CÎME products suitable for a sensitive skin?

    Our products are natural, do no contain synthetic perfumes, synthetic preservatives or coloring agents and are therefore suitable for a sensitive skin. The complete ingredient list of our products can be found under the tab products.
    If you think you have had a reaction to one of our products, discontinue using it immediately and contact us for more information.

    Does CÎME use preservatives in its products?

    In order to safeguard the effectiveness of its products, CÎME makes use of dense ultraviolet glass, which protects the active ingredients by filtering out damaging light yet allowing the penetration of stimulating violet light.

    Apart from that, CÎME uses a minimum of preservatives in its products in order the guarantee the safety and effectiveness thereof. We only use the preservatives that are allowed by ECOCERT and natural preservatives such as Vitamin E, Rosemary extract and Benzyl alcohol.

    Do the products of CÎME contain parabens or phenoxyethanol?

    No, our products do not contain parabens or phenoxyethonal.

    How do I use a serum?

    This is the last but one step in your beauty routine. After cleansing and toning your skin with Rosée des Roses, you apply a small amount of the Kissed by a Rose serum with your fingertips to your face and neck. Let this penetrate your skin for a few moments, before applying the day- and night cream. You can use the serum in the morning and in the evening.

    Perfume is mentioned in the ingredient list. Which perfumes does CÎME use in its products?

    We only use natural mixtures of essential oils in our products. No synthetic perfumes are added. In the INCI ingredient list, the word ‘fragrance’ is used for all perfumes and fragrances, whether natural or synthetic.

     

    Are the products of CÎME free from animal ingredients?

    Yes, our products do not contain any animal ingredients and are therefore vegan-friendly.

    Are the products of CÎME tested on animals?

    No, our ingredients, prototypes and finished products are not tested on animals. All our products are tested by enthousiast human volunteers!

    Is the packaging of the CÎME products recyclable?

    Yes, our packaging – made from glas, aluminium and paper, is recyclable.

    Do the products of CÎME have an expiry date?

     Yes, after opening our products have a shelf life that ranges from 6 to 18 months. Check the packaging (search for the symbol with an open jar) for the exact shelf life of your product.

    Question not covered?

    Do not hesitate to contact us on the following e-mail address info@cime-online.com

  • Terms & conditions
  • Terms & conditions

    Terms & conditions

    You have the right to communicate a renunciation of a purchase to CÎME, without payment of any fees or communication of any justification, within 14 calendar days following the day of receiving the goods.


    CÎME

    The CÎME website and webshop are owned by:

    CÎME bvba

    • Antoine Dansaertstraat 184 

    • 1000 Brussels
    • Belgium
    • VAT BE 0848.066.149 - RLP Brussels

    Bank account details:

    • Belfius Bank: 068-8955374-70
    • IBAN: BE60 0688 9553 7470
    • BIC: GKCC BE BB

    www.cime-skincare.com

    shop@cime-skincare.com

    Applicable terms and conditions

    The following terms and conditions (the “Conditions”) shall govern all orders placed through the CÎME webshop. By ordering products on the CÎME webshop, you agree to be bound by and accept these Conditions.

    CÎME reserves the right to change these Conditions without prior notice at any time, at CÎME's sole discretion.

    Price

    All prices on the CÎME webshop are displayed in Euro, including VAT. The costs for payment and shipment are not included in those prices.

    Sale agreement

    Before payment of your order is requested on the CÎME webshop, you will be prompted to confirm to agree to these full Conditions.

    Purchases through the CÎME webshop are only concluded once a confirmation message appears on your screen and CÎME has received full payment of your order.

    Payment

    Payment can be made:

    • By PayPal, with:
      • Visa
      • MasterCard
      • American Express
      • PayPal account
    • By wire transfer.

    If you opt for payment via PayPal, you are not required to create a PayPal account.

    You acknowledge and agree to pay for all charges for shipping, payment and handling, as well as VAT and all other applicable taxes, associated with your order. These charges will be automatically calculated for you, cleary displayed when placing your order and debited from your credit card account together with the total cost of the product.

    Shipment & delivery

    CÎME uses third party services to ship your order. Shipment costs will depend on the destination of your order and the chosen shipping method. These costs are clearly displayed when placing your order through the CÎME webshop.

    Delivery and shipping dates stated herein are best estimates only and CÎME shall not be liable for any loss, damage, cost or expense for/caused by failure to deliver in accordance with any specified shipping or delivery dates.

    Offer

    The goods are exclusively intended for normal residential use.

    Despite the fact that the CÎME website and webshop are compiled with the utmost care, it is still possible that the displayed information is incomplete, contains material errors or is not up to date. If you have specific questions, please contact our customer service (see below). CÎME is only bound to an obligation of means with respect to the correctness or completeness of the displayed information.

    All products and services are subject to availability and may be withdrawn at any time. We update the CÎME webshop in an effort to offer you the most up to date products available. It may be possible that an item is out of stock. If the total shipping period is likely to take over 15 working days from the acceptance of the order, you will be contacted by our services.

    CÎME reserves the right to, without communication of any justification, refuse orders, adjust the delivery terms, make partial shipments (instalment deliveries) or apply other conditions to the delivery.

    Reservation of title

    The delivered goods remain the exclusive property of CÎME until full payment. The risk of loss of damage in respect of the products is transferred to you already at the moment of the delivery. You undertake, if necessary, to inform a third party of CÎME’s retention right.

    Warranty

    If the goods delivered by CÎME exhibit defects or prove to be defective, they will be replaced by CÎME, free of charge, within the applicable warranty periods and conditions prescribed by Belgian law. CÎME then becomes the owner of the replaced goods.

    Right of cancellation

    You have the right to communicate a renunciation of a purchase, without payment of any fees or communication of any justification, within 14 calendar days following the day of receiving the goods.


    If you wish to take advantage of your right to cancel the purchase, you are required to inform us in writing within 14 calendar days of receiving the goods, at the following address: Antoine Dansaertstraat 184, 1000 Brussels, Belgium. The goods need to be returned at your risk and expenses within 20 days of receiving the goods to CÎME, at the following address: Antoine Dansaertstraat 184, 1000 Brussels, Belgium.

    Only goods which are intact and in their original unopened and undamaged packaging, accompanied by all accessories, leaflets and invoice or proof of purchase, will be admissible for reimbursement. The right of cancellation shall not apply to used products or products with (partly) opened packaging.

    Privacy Statement & Policy

    CÎME respects your privacy when visiting our website, and this in accordance with the provisions as described below (the "CÎME Privacy Policy") and in accordance with the applicable legislation regarding the protection of personal data.

    By visiting the CÎME webshop, you agree with the collection, the use and the publication of your personal data in accordance with this CÎME Privacy Policy.

    Through our webshop, you may request information or submit orders.

    If you submit an order through our website, CÎME demands a minimum of personal data in order to be able to process you order:

    •  name
    • first name
    • e-mail address
    • telephone number
    • address. 

    You are free to fill out the rest of your personal data as well. 

    Our main goal for processing your personal data is to deliver the requested services or information. In addition, your personal data are kept in a file, in order to inform you of our activities. In this regard, we can use your personal data for direct marketing purposes (through other channels than e-mail), namely by sending you additional information about our products and services, insofar as you didn't object to this possibility ("opt-out"). In so far as you have given your permission thereto, we can also use your personal data for direct marketing through e-mail. If you decide afterwards that you no longer want to receive such e-mails, you can delete your name from the distribution list by clicking on the "unsubscribe"-link in the e-mail.

    By contacting CÎME on the following address: Antoine Dansaertstraat 184, 1000 Brussels, BELGIUM, or by sending an e-mail to info@cime-online.com, you may always retrieve and/or correct or delete your personal data from our file.

    In so far as your personal data are processed for direct marketing purposes, you can also object to such processing by clicking this option at the end of the form by which you communicate your personal data to us. 

    By sending your personal data through our website, you give CÎME the permission to share this information with its subsidiaries and branches. CÎME will only submit your personal data to these undertakings for the purposes for which they were assembled. 

    CÎME is entitled to change this Privacy Policy at its own discretion. Therefore we advise you to read the CÎME Privacy Policy whenever you submit your personal data through our website.

    If you have questions or remarks regarding this Privacy Policy, please do not hesitate to contact us on the following address Antoine Dansaertstraat 184, 1000 Brussels, Belgium or by sending an e-mail to info@cime-skincare.com.

    Force Majeur

    CÎME shall not be liable for loss or damage caused by any shortcomings, delay or failure to perform its obligations under these Conditions caused by Force Majeur, including strikes, lockouts, riots, war, fire, acts of God, accidents, suppliers of CÎME’s materials or manufacturing shortages, government restrictions or denial of import or export licences, or compliance with any law, regulation or order, or due to any other circumstances or causes that have the effect of frustrating the performance of these Conditions, or any other cause beyond the control of CÎME.

    Complaints & CÎME’s customer service

    Any defect, visible damage and/or qualitative deficiency of an article or other failure in the delivery must be reported to CÎME within 14 calendar days following the day of receiving the goods, under penalty of loss of any right.

    CÎME’s customer service can be contacted by e-mail on shop@cime-online.com, by telephone on +32/498 53 31 35 of by mail at the following address: Antoine Dansaertstraat 184, 1000 Brussels, Belgium.

    Divisibility & waver of right

    The invalidity of one or more of the phrases, sentences, clauses, sections or articles contained in these Conditions shall not affect the validity, legality or applicability of the remaining provisions of these Conditions.

    Failure by CÎME to enforce its rights under any of these Conditions shall not be deemed to constitute a waiver of its rights or remedies under these Conditions.

    Proof

    To the fullest extent allowed by law, in the event of dispute you agree not to bring into question the admissibility as evidence of any electronic communications, electronic signatures and back-ups between the parties under these Conditions.

    Applicable law and competent court

    Belgian law applies to all rights, obligations, offers, orders and agreements to which these Conditions apply as well as to these Conditions, with exception of the Belgian rule of conflict of law as provided by Belgian Private International law. In case of a dispute, only the courts of Brussels will be competent.

     

  • Faq payment & shipping
  • Faq payment & shipping

    Faq payment & shipping

    Where can I purchase the CÎME products?

    All CÎME products can be purchased online via the SHOP page of this website. In addition, you will find the CÎME products in the shops and pharmacies listed on the STORES page of this website.

    How is shipment of my order made?

    All CÎME products can be purchased online via the SHOP page of this website, with delivery in the following countries: Belgium, Germany, Estonia, Ireland, Italy, Luxembourg, Netherlands, Austria, Portugal, Slovenia, Slovakia and Spain.

    If you want your order to be shipped to an address in Belgium, you can choose between delivery by Kiala or delivery by TNT on the SHOP page of this website. If you want your order to be shipped to any other of the countries listed above, shipment will be made by TNT.

    Delivery by Kiala, how does this work? Your order will be delivered within 7 business days in a Kiala point in your neighbourhood. You can collect it yourself at this Kiala point. If you select this option on the CÎME SHOP page, you will be asked to select the Kiala point of your choice. Delivery by TNT, how does this work? TNT Post will deliver your order within 7 business days at your chosen delivery address. You will be asked to fill out your delivery address details on the CÎME SHOP page.

    How many days until I receive my online order?

    This will depend on the country of destination of your order, and will be displayed on the CÎME SHOP page when placing your online order. For orders to be shipped to an address in Belgium, delivery will be made within 7 business days following receipt of your payment. Is your order urgent, and do you wish to receive it earlier? Send an email to info@cime-skincare.com and we will try to find a faster way.

    How much do I pay for the shipment of my order?

    This will depend on the country of destination of your order, and will be displayed on the CÎME SHOP page when placing your online order. For orders to be shipped to an address in Belgium, you have two options:

    • Delivery by Kiala: this costs 3,50 EUR. But delivery by Kiala in Belgium is free as from 40€!
    • Delivery by TNT: this costs 4,95 EUR. But delivery by TNT in Belgium is free as from 60€!

    From time to time, we offer free shipping on online orders. Keep an eye on the CÎME website to stay in the loop!

    How do I pay my online order?

    You have two options:

    • By wire transfer: as soon as you have placed your order through the SHOP page of this website, you will receive a confirmation email, containing the CÎME bank account data. You transfer your payment to the bank account of CÎME by using your familiar net banking. As soon as we have received your payment, your order will be delivered.
    • Via PayPal: on the SHOP page of this website, you pay with Visa, MasterCard, American Express or your PayPal account, by using the secured payment platform of PayPal. Important: in order to do so, you do NOT need to create a PayPal account. As soon as we have received confirmation of your payment, your order will be delivered.

    What if I change my mind?

    You have the right to communicate a renunciation of a purchase, without payment of any fees or communication of any justification, within 14 calendar days following the day of receiving the goods.


    If you wish to take advantage of your right to cancel the purchase, you are required to inform us in writing within 14 calendar days of receiving the goods, at the following address: CÎME, Antoine Dansaertstraat 184, 1000 Brussels, Belgium. The goods need to be returned at your risk and expenses within 20 days of receiving the goods to CÎME, at the following address: CÎME, Antoine Dansaertstraat 184, 1000 Brussels, Belgium.

    Only goods which are intact and in their original unopened and undamaged packaging, accompanied by all accessories, leaflets and invoice or proof of purchase, will be admissible for reimbursement. The right of cancellation shall not apply to used products or products with (partly) opened packaging. 

  • Disclaimer
  • Disclaimer

    Disclaimer

    General

    These terms and conditions apply to the website http://www.cime-online.com. By visiting this website, you are bound by these terms and conditions and accept to agree upon them.

    This website is created and administered by CÎME bvba, Antoine Dansaertstraat 184, 1000 Brussels, BELGIUM, VAT BE 0848.066.149 RLP Brussels ("CÎME"). 

    Intellectual property rights

    The texts, images, pictures, design, movies, sources, data, data bases, software, trade and domain names, trademarks, logos and other elements used on this website are protected by the intellectual property rights of CÎME or third parties. Subject to prior written authorization of CÎME, it is prohibited to save the information offered on this website (except in case this is required to view this website properly), or to reproduce, modify, make public, distribute, transfer, or grant any rights to third parties on this information.

    If you infringe these intellectual property rights of CÎME or third parties, you undertake to indemnify and safeguard CÎME or third parties against any claims or requests of CÎME or third parties as a consequence of this infringement.

    Privacy Statement & Policy

    CÎME respects your privacy when visiting our website, and this in accordance with the provisions as described below (the "CÎME Privacy Policy") and in accordance with the applicable legislation regarding the protection of personal data.

    By visiting our website, you agree with the collection, the use and the publication of your personal data in accordance with this CÎME Privacy Policy.

    Through our website, you may request information or submit orders.

    In case of a request for information, CÎME demands a minimum of personal data in order to be able to contact you:

    • name
    • first name
    • e-mail address.

    If you submit an order through our website, CÎME demands a minimum of personal data in order to be able to process you order:

    • name
    • first name
    • e-mail address
    • telephone number
    • address. 

    You are free to fill out the rest of your personal data as well. 

    Our main goal for processing your personal data is to deliver the requested services or information.

    In addition, your personal data are kept in a file, in order to inform you of our activities. In this regard, we can use your personal data for direct marketing purposes (through other channels than e-mail), namely by sending you additional information about our products and services, insofar as you didn't object to this possibility ("opt-out"). In so far as you have given your permission thereto, we can also use your personal data for direct marketing through e-mail. If you decide afterwards that you no longer want to receive such e-mails, you can delete your name from the distribution list by clicking on the "unsubscribe"-link in the e-mail.

    By contacting CÎME on the following address: Antoine Dansaertstraat 184, 1000 Brussels, BELGIUM, or by sending an e-mail to info@cime-online.com, you may always retrieve and/or correct or delete your personal data from our file.

    In so far as your personal data are processed for direct marketing purposes, you can also object to such processing by clicking this option at the end of the form by which you communicate your personal data to us. 

    By sending your personal data through our website, you give CÎME the permission to share this information with its subsidiaries and branches. CÎME will only submit your personal data to these undertakings for the purposes for which they were assembled. 

    CÎME is entitled to change this Privacy Policy at its own discretion. Therefore we advise you to read the CÎME Privacy Policy whenever you submit your personal data through our website.

    If you have questions or remarks regarding this Privacy Policy, please do not hesitate to contact us on the following address Antoine Dansaertstraat 184, 1000 Brussels, BELGIUM or by sending an e-mail to info@cime-online.com.

    Information on our website

    The information offered on or though our website may contain flaws. CÎME does not warrant the suitability, reliability or accuracy of this information. This information is provided and presented without any warranty whatsoever. CÎME reserves all rights to change the information on this website at all times.

    CÎME will not be liable for any virus or IT defect, if such virus or defect, despite all prevention measures which have been taken, would occur and rejects all responsibility for all damages that may be caused by such viruses or defects.

    Hyperlinks

    This website contains hyperlinks or references to other websites. CÎME is not responsible for the content of these websites. We advise you to always consult the privacy policy of these websites, prior to providing any personal information through these websites.

    Mentioning a direct link to the website www.cime-online.com is only permitted in so far as this hyperlink redirects to the homepage of our website.

    Applicable law and competent courts

    Belgian law applies to this website with exception of the Belgian rule of conflict of law as provided by Belgian Private International law. In case of a dispute, only the courts of Brussels will be competent.